Service & Shipping

For your convenience, Lynn's provides the following answers to questions raised frequently by our customers. Questions like "Why should I make purchases from Lynn's Collectibles on the Internet?" or "How secure is this site?". We would also be pleased to answer any question you may have by email at mail@lynnsclub.com.

 
Why should I make purchases from Lynn's Collectibles on the Internet?
  1. Lynn's Collectibles provides:
    • Great service and fair prices
      - Orders are processed quickly, 1 business day
      - Large stock so you are not disappointed
      - For Canadian shipping(excluding remote locations):
          - Free shipping on orders greater than $90.00 Canadian.
          - Free super fast shipping on orders greater than $200.00 Canadian
      - For United States Shipping:
          - Free shipping on orders greater than $140.00 U.S.
          - We constantly check the competition to ensure we have fair prices
    • Loyalty rewards through Lynn's Club points
    • A variety of special gifts and limited editions
    • Secure transactions for your convenience
    • For Canadians, no customs delays or duty

  2. The Internet provides:
    • Convenient shopping from your home or business (no kids to carry mom!)
    • No driving in ugly traffic or fighting crowds
    • 24 hour, 7 days a week shopping
    • Access to hard to get gifts for rural and remote locations.
 
How do I place an order?
  • It is really Simple and Secure
  • Just indicate the quantity you want and click on buy
  • The item will be added to 'Your Purchase' order form (You can View and Update later if you change your mind)
  • Follow the 'Checkout' directions, submit and start watching for your delivery.
 
What should I expect to happen once I place my order on-line?

When your order is received, it will be processed within 1 business day. Shipping time will depend on your shipping choice and geographic location. See "shipping and handling". We send email notification with a confirmation of your order.
 
Is it safe to use my credit card?

YES - it is safe! Orders placed on our site are encrypted using SSL (Secure Socket Layer) technology. When you are viewing a secure web page, your browser will indicate this by displaying an icon (either an unbroken key (Netscape) or closed lock (Internet Explorer)) in the lower left corner of your browser's window. Lynn's Collectibles does not rent or sell information we receive from customers to ANY third parties (other than for purposes of your Lynn's Club magazine subscription). For further information, see our "Security and Privacy Statement".
 
Why isn't my browser working with your site?

When we designed our On-line Catalogue, we made use of some of the newer Internet technologies. Unfortunately, not all browsers are created equal, and what's more, not everyone views the Internet at the same resolution. For this reason, we have come up with some minimum requirements that will ensure your enjoyment of the Lynn's Collectibles On-line shopping experience.

About Your Browser

The browsers that we have tested successfully include Internet Explorer 3.02 and above and Netscape 3.0 and higher. If you would like to download the latest version of either of these browser, you can click on one of the links below.

     

Your Browser Settings

All you need to worry about here, is that your browser will accept cookies (yum!). Cookies are simply a mechanism for storing and retrieving information about the web client (your browser). Cookies allow us to personalize your shopping experience and keep track of any items you may have selected to purchase. To enable the setting that allows your browser to accept cookies, follow these simple steps:

  • For Internet Explorer 4.x users: From the "View" Menu at the top of your browser, click on "Internet Options". Click on the "Advanced" tab and then scroll down to a section called "Cookies". Just select "Prompt before accepting cookies" or "Always accept cookies".
  • For Netscape Communicator 4.x users: From the "Edit" Menu at the top of your browser, click on "Preferences". Click on the "Advanced" category and then in the section called "Cookies", select "Accept all cookies" or "Accept only cookies that get sent back to the originating server".

  • For Internet Explorer 5.x users: From the "Tools" Menu at the top of your browser, click on "Internet Options". Click on the "Security" tab and then click the "Custom Level" button. In the section called "Cookies", select "Enable" for "Allow cookies that are stored on your computer" and "Allow per-session cookies (not stored)".
Your Monitor Resolution

Although the site can be viewed in just about any resolution, we recommend 800x600. You can change your display settings in Windows 95, by following the "Start" button to the "Settings" menu, clicking on "Control Panel", then clicking on the "Display" icon. Select the "Settings" tab from the "Display" window and then slide the "Desktop Area" slider until the resolution show 800x600 or greater.

AOL Users

For AOL users: You may notice that some images appear blotchy, grainy, or blurry. This is becuase of AOL's setting which allows you to set the quality of incoming images. By default this setting is defined as low quality.

In order to change this setting, and therefore improve your web site viewing experience, ensure that you are running one of the latest versions of AOL (Versions 4.0 or 5.0).

To find out which version you're running:
  • Start AOL.
  • Go to the "Help" menu.
  • Choose the "About America Online" option.
If you are running AOL 4.0:
  • Start AOL.
  • Go to "My AOL".
  • Choose "Preferences" option.
  • Click "WWW" button which brings up "AOL Internet Properties".
  • Choose "Web Graphics" tab.
  • Make sure the checkbox for "Use compressed graphics" is NOT checked.
  • Go to the "Advanced" tab.
  • Click the button "Settings" in the "Temporary Internet Files"
  • Click the button labeled "Empty Folder" that is brought up.
  • Choose "Yes" to the next question which will empty the cache.
  • Click OK to return to "AOL Internet Properties" and OK again to return to the "Preferences" box.
If you are running AOL 5.0:
To change the setting:
  • Start AOL.
  • Go to "My AOL".
  • Select Preferences.
  • Click "WWW" button.
  • Choose "Web Graphics" tab.
  • UNCHECK the Use Compressed Graphics option.
To refresh the browser:
  • Start AOL.
  • Got to "My AOL".
  • Select "Preferences".
  • Click "WWW".
  • Choose the "General" tab.
  • In the "Temporary Internet Files" section click the "Delete Files..." button
You are now ready to run AOL with your new settings.
 
How much is shipping and handling?

There are a few delivery options available from which to choose. See the tables below for delivery options and costs.

Canadians, using Canada.com Mastercard for their purchases receive a shipping bonus. The Canada.com Mastercard shipping bonus is free shipping on all orders and for orders over $90 CDN your receive free super fast shipping (Xpresspost), anywhere in Canada.

To determine when you will receive an In-stock item, add 1 Business day to the shipping time.. For example, if an item on our site states, IN STOCK, and you choose Xpresspost delivery within Canada your total delivery time is:

1 day + 2 days (Shipping time) = 3 days

For special orders, we will advise you via email on estimated delivery time.

All orders shipped can only be left in a secure location as deemed by Canada Post. If no one is available to accept the package or if a secure drop-off location is not available, than a Delivery Notice Card will we left informing you that the package is waiting to be picked up at the nearest Canada Post office.
Shipping within Canada
Shipping Time Order Value (excluding taxes) Canada Post Standard Mail Canada Post Xpresspostt
  Less than $90.00 $5.00 $10.00
  $90.01 - $199.99 Included $7.00
  $200.00 or more Included Included
Major Centres *   2 - 10 days 1 - 2 days
Non-Major Centres *   2 - 13 days 1 - 3 days
Northern Centres *   7 - 13 days 2 - 3 days

Shipping within Canada (Remote Locations**)
  Order Value(excluding taxes) Canada Post Standard Mail Canada Post Xpresspost
  Less than $90.00 $7.00 $16.00
  $90.01 - $199.99 $7.00 $16.00
  $200.00 or more $7.00 $16.00
Shipping Time   Up to 20 days Up to 7 days
* Per Canada Post Definitions
** Per Canada Post Definitions and specific Postal Codes (Air delivery) beginning with the following:

  • Newfoundland: A0K, A0P
  • Nova Scotia: B0K
  • Quebec: G0G, G0B(all deliveries)
  • Ontario: J0M, N0R, P0L, P0T, P0V
  • Manitoba: R0B
  • British Columbia: V0J, V0N, V0P, V0R, V0T, V0V
  • Northwest Territories: X0A, X0C, X0E
  • Yukon: Y0B
For Standard Mail, we will ship all available items in multiple-item orders immediately. Each of the remaining items in your order will be shipped to you as they arrive at our store. There will be no additional charges.
For Xpresspost , we will ship all multiple-item orders as one package when they all have arrived in our store.
Shipping to United States *
  Order Value (U.S.$)(excluding taxes) Canada Post US Air Mail UPS Expedited Service*t
  Less than $55.00 U.S. $7.00 U.S. $20.00 U.S. per order plus $6 U.S. per item
  $55.01 - $140.00 U.S. $3.50 U.S. $20.00 U.S. per order plus $6 U.S. per item
  $140.01 or more U.S. Included $20.00 U.S. per order plus $6 U.S. per item
Shipping Time   4 - 10 days 1 - 3 days
For United States orders, we will ship all multiple-item orders as one package when they all have arrived in our store.
* Note: We cannot ship to a P.O. Box; please provide a street address for UPS Expedited Service.
 
How do I return something?

We will exchange or refund any unused returned or defective item within 30 days of original purchase date with a copy of your original receipt. For exchange or refund, package & ship item and original receipt, via standard "post office" mail. When Lynn's receives the item we will issue a full refund less shipping charges or provide an exchange that you have requested.

Ship item to:
Lynn's Collectibles
#187, 9768-170 Street
Edmonton, Alberta
Canada, T5T 5L4
 
What are my payment options?

Payment can be made over the secure server on the Internet by Visa or MasterCard. Do not send your credit card number via email.
 
Does Lynn's Collectibles accept international orders?

Sorry, we only accept orders from Canada and the United States of America.
 
How does a gift certificate work for on-line shopping?

You can purchase a points gift certificate (See "How do I place an order?") for any Lynn's Club member. The points are added immediately at time of purchase and you can print a gift certificate for the Club Member. All you need is the member's Lynn's Club Number.
 
What about my privacy?

Security And Privacy

Thank you for shopping at www.lynnsclub.com. We've done our very best to ensure the privacy and security of your transactions with us. Your credit card number and other personal data will be treated with the highest standards or safety, security and confidentiality.

Secure Shopping

Orders placed on our site are encrypted using SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only. In order for SSL security to work, you must use an SSL-enabled browser.

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers.

Your Privacy On-Line

At Lynn's Collectibles, we are committed to ensuring your privacy as a customer. You can be confident that Lynn's Collectibles does not sell or exchange names, or any other information about our online customers, with anyone (other than for purposes of your Lynn's Club magazine subscription)!
 
What is the Lynn's Collectibles guarantee?

If you did not receive exactly what you ordered, return it unused immediately with all the packaging, original receipt purchase information, and your return address. We will exchange the item or issue a refund. Limited to 30 days form original purchase date. See "How do I return something?"
 
How do you order Collector Club Member Only Figures?

As a Collector Club Member (Seraphim Classics Club and Tuskers) you have received (or soon will) a redemption form in the mail for special collectors club sculpture(s). Lynn's Club provides an on-line redemption from for your convenience, however, you will need information (unique to your membership) to complete the on-line form. Please have your hard copy redemption form information handy to complete the on-line form. YOU CAN ONLY USE YOUR REDEMPTION ENTITLEMENT(S) ONCE PER MEMBERSHIP.
 
Legal Statement

By accessing any areas of Lynnsclub.com the user acknowledges the notices, and agrees to the terms and conditions, set out below.

TRADEMARKS AND COPYRIGHTS

Lynnsclub.com is a Web site and domain name created, owned and operated by Lynn's Collectibles and related logos are trademarks of Lynn's Collectibles. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

The material contained on Lynnsclub.com, including all portions of the Web site, content, site design, text, graphics, and the selection and arrangement thereof are Copyright (Copyright symbol) Lynn's Collectibles. ALL RIGHTS RESERVED.

No material from Lynnclub.com may be copied, reproduced, republished, posted, transmitted or distributed in any way. You may print, in hard copy, portions of this Web site only for the purposed of placing an order with Lynn's Collectibles through Lynnsclub.com. The use of any such material for any other reason, on any other Web site, or the modification, distribution or replication of this material without prior written permission from Lynn's Collectibles is strictly prohibited.

DISCLAIMER AND LIMITATION OF LIABILITY

This Web site and the materials herein are provided on an "AS IS, WHERE IS" basis. Lynn's Collectibles makes no representations or warranties, either express or implied, of any kind with respect to this Web Site or its contents. Lynn's Collectibles disclaims all warranties, express or implied, including, but not limited to, merchantability and fitness for a particular purpose. By using or attempting to use the Web site, the user expressly acknowledges that (I ) There are no warranties or representations made regarding the content of this Web site in terms of how current it is, its accuracy, or its completeness; And (II) As a service to user of the Web site Lynnsclub.com includes links to other Web sites and that Lynnsclub.com has no control over, and makes no representations of any kind regarding the content or appropriateness of content on such Web sites, and the user hereby irrevocably waives any claim against Lynnsclub.com and Lynn's Collectibles with respect to such Web sites.

Price and Availability information is subject to change without notice.

Lynn's Collectibles reserves the right to limit quantities.

Except as specifically stated on this Web site, none of Lynn's Collectibles or any of its respective directors, employees or other representatives will be liable for damages arising out of on in connection with the use of this Web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

USERS

The user acknowledges that any content, offers, information, opinions (Including without limitation, reviews) ("Content") he or she may provided to Lynnsclub.com becomes the property of Lynn's Collectibles including copyright, without reservations, and user waivers in favour of the foregoing any and all moral rights in such Content. The user is hereby notified that all or any portion of the Content may be used, edited, reproduced, published, translated, sublicensed, copied and distributed and/or incorporated into other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such Content, without compensation of any kind to the user.

By submitting Content to Lynnsclub.com, the user automatically warrants that he/she has the full right and authority to submit such Content, and that none of such Content is subject to any copyright or other proprietary right of a third party.

Any Content expressed or made available by third parties, including any other user of Lynnsclub.com, are those of the respective third parties and not of Lynn's Collectibles or its licensors, or any of their officers, directors, employees or agents.

The owners and operators of Lynn's Collectibles reserve the right to not publish, or to remove any Content that they deem in their sole discretion, to be inappropriate for Lynnsclub.com, for any reason whatsoever.
 
A few other disclaimers!

Sizes quoted are approximate
Sizes supplied by the manufacturers.
 
Better Business Bureau Member

We are a member of the Better Business Bureau of Central and Northern Alberta and as a member we subscribe to the principles and services of the Better Business Bureau.